Level 1 (Basic) Service

The first month of a Level 1 engagement includes a three-day on-site visit during the first week, plus five hours of phone and other support per week in Weeks two, three and four.  The cost for the first month is $12,750, based on a $2,500 per diem and a $350 hourly rate.

In subsequent months, it’s not uncommon for the Level 1 on-site component to be reduced and phone and other support time increased, reducing the monthly fee for those months by as much as 50%.  Toward the end of each month, we will jointly determine what combination of on-site and other support is required, and the monthly billing will be adjusted accordingly.